Check if your phone number is listed as "restricted" or "blocked" within the account dashboard.
If you are unable to fix the account, establishing a new prepaid account with a different phone number might be necessary. How to Prevent Future Blocks how to unblock a prison call
Before attempting to fix the issue, you must determine why the calls are not going through. Prison phone systems generally trigger blocks based on three categories: financial issues, carrier restrictions, or security violations. Financial Blocks Check if your phone number is listed as
Be prepared to provide your phone number and any other information the representative requests. The unblocking process through ICSolutions is generally straightforward, with many users reporting same‑day resolution. Prison phone systems generally trigger blocks based on
The fastest way to unblock a number is through your Securus online account. Go to www.securustech.net and log in. Once you are logged in, navigate to the section, select the phone number you want to unblock from the dropdown menu, click Unblock , and then confirm your selection.