If the installer still fails, ensure all service packs are current and you have installed the KB4490628 patch (Servicing stack update for Windows 7) along with KB4474419. Why You Need This Patch
KB articles change frequently. As of my last update, VMware KB 78708 typically relates to vCenter Server Appliance (VCSA) backup failures or snapshot issues . Please verify the specific content of the article before posting to ensure the technical details match the current version of the KB.
Understanding VMware KB 78708: Resolving VMware Tools Installation Issues on Windows 7
# View recent VMkernel logs (last 100 lines) tail -n 100 /var/log/vmkernel.log
Once the virtual machine has rebooted, attempt the VMware Tools installation again. It should now proceed without errors. Summary of Required Updates Update Patch KB4474419 SHA-2 Code Signing Support for Windows 7/2008 R2 KB4490628 Servicing Stack Update (SSU) to support SHA-2
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Historically, legacy operating systems utilized the to verify the digital signatures of hardware drivers. However, due to inherent security vulnerabilities, Microsoft deprecated SHA-1 and transitioned to SHA-2 code signing exclusively .