To fully utilize JTAPI within the Avaya ecosystem, developers typically refer to two primary documents:
Known extensions, VDNs (Vector Directory Numbers), or ACD split/skills to monitor. Classpath Configuration avaya jtapi programmer 39-s guide
While JTAPI provides standard call control, Avaya's implementation allows access to advanced Communication Manager features through . This is essential for: To fully utilize JTAPI within the Avaya ecosystem,
Avaya JTAPI relies on asynchronous events. To react to real-time telephony activities (such as an incoming call or a phone going off-hook), you must implement and attach listeners to your Target Addresses or Terminals. AddressListener vs. TerminalListener VDNs (Vector Directory Numbers)