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The Distribution and Customer Service Directorate, which serves over one million customers, is central to this effort. According to ZESCO's official site, the directorate is responsible for the entire "commercial cycle management," including everything from customer applications and meter installations to billing and debt management. To improve convenience, ZESCO has partnered with third-party vendors and developed in-house solutions like the ZESCO Mobile Application. https- ezesco.zesco.co.zm
For basic services like checking prepaid meter balance or buying tokens, dial *886# from any Airtel, MTN, or Zamtel line. This works on feature phones without internet. Related search suggestions (These search terms may help
Here’s an interesting, concise guide to the at https://ezesco.zesco.co.zm — Zambia’s national electricity utility customer self-service platform. For basic services like checking prepaid meter balance
The ZESCO Customer Portal (portal.zesco.co.zm) provides a digital-first platform for Zambian users to manage electricity needs, including purchasing prepaid tokens, paying postpaid bills, and reporting faults. Through this system and the MyZESCO app, consumers can track new connection applications, access Net Metering for renewable energy, and utilize USSD services for quick, remote, and efficient service management. Learn more about the online portal at ZESCO Customer Portal. ZESCO Limited - Customer Service Portal
Furthermore, ZESCO is also planning a fully integrated . The EAMS will create a centralized and consistent asset database, allowing for proper asset lifecycle management across generation, transmission, and distribution assets. These digital initiatives are part of a broader strategy to improve governance and performance in the utility sector.